Policy

Return Policy

Right to Return:

  • According to the Consumer Protection Law No. 18 of 2018, you have the right to return most items purchased online within 14 days of delivery without providing a reason. This applies to all online stores registered in Egypt.

Exceptions:

  • Some items cannot be returned, such as:
    • Custom-made items
    • Items damaged due to misuse

Conditions for Return:

  • The item must be in its original condition, with all tags and packaging intact.

  • You must have the original receipt or purchase order.
  • You may need to return the item to the original seller or a designated drop-off point.

Return Process:

  • The specific return process will vary depending on the online store.
  • Some stores may allow you to return the item online or by phone, while others may require you to print a return label and send the item back yourself.
  • You may be charged a return shipping fee.
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Here are some additional things to keep in mind:

  • It is always a good idea to read the store’s return policy before you make a purchase. This will help you avoid any surprises later on.
  • If you have any questions about the return policy, you can contact the online store directly.
  • You can also file a complaint with the Consumer Protection Agency (CPA) if you believe that your rights have been violated.